- SHOPPING GUIDE
- About OBORO Online Shop
- This site is OBORO's official online shop.
- Order flow
- Product page Select the desired quantity and click the "Add to Cart" button.
- Shopping Cart Make sure you have added items to your shopping cart. Please enter the order memo as necessary and click "Proceed to checkout".
- Enter delivery settings Please select the delivery destination and delivery method. (The only shipping method on this site is Kuroneko Yamato.) You can also enter order notes here.
- Enter your shipping address After entering your contact information and shipping address, click "Proceed to select shipping method" to check the shipping charges.
- Enter payment information Enter the information required for payment and click "Pay now" to complete your order. After completing your order, we will send you an order acceptance email (automatically sent).
- About payment methods
- Credit card payment VISA, MasterCard, JCB, AMEX *Payments can only be made in one lump sum. *Credit information will not be passed on to our store. Amazon Pay is a service that allows you to place an order using the information and address registered in your Amazon account. *Please note that Amazon points cannot be used or awarded.
- For shipping charges
- Shipping charges will be charged depending on the destination area.
- Within Japan 1200 yen
- *Additional charges may apply for some areas (we will contact you with the official shipping charges before shipping the product)
- *If there is a change in the price depending on the contents of your order, we will contact you to confirm before shipping.
- Overseas delivery
- China/Korea/Taiwan 2,500 yen
- Asian countries excluding the above: 3,500 yen
- European countries/Oceania 5,000 yen
- USA 6,000 yen
- About delivery date and time
- Your ordered product will be delivered by Yamato Transport.
- Specified delivery date
- You can specify the date and time from the 3rd day after the order date. Morning, 14:00-16:00, 16:00-18:00, 18:00-20:00, 19:00-21:00 *We may not be able to accommodate requests for time-specific service in some areas, such as remote islands and Okinawa. Also, depending on when you place your order, we may not be able to accept your requested date and time.
- Product delivery status
- You can check the delivery status of the product on the Yamato Transport website. Click here for the tracking page To check, please use the inquiry number provided in the shipping email sent after shipping *It may take some time to confirm the delivery status. If the product is returned to us In the following cases, the product will be automatically returned to us.
- If you do not receive the item within the storage period
- If the customer's address is unknown, returned items will be processed at our discretion. *If the product is returned due to an incorrect or unknown address, you will be charged a new shipping fee. *If you continue to refuse delivery, be absent for an extended period of time, or have to reship, we may restrict your use of the product.
- Regarding order cancellation, returns, and exchanges
- Regarding Cancellations Please note that we cannot accept cancellations of orders due to customer convenience. Regarding returns and exchanges: When you receive the product, please immediately check for damage. If the item is damaged or soiled, defective, or different from what you ordered, please contact us using the inquiry form within one week of receiving the item. If it is difficult to exchange the product, we will refund the payment amount. Please note that we will not be able to respond if more than 8 days have passed since you received the product. Please note that we cannot accept returns or exchanges due to customer reasons such as ``I got the wrong image'' or ``I ordered the wrong item''.
- About product inventory
- Due to the operation of the online site, OBORO Online Shop may not have the item in stock even after your order is confirmed. In that case, we will contact you within 2 business days. When purchasing a gift, we will basically send you a PDF invoice via email. About issuing receipts The usage statement issued by your credit card company will serve as your receipt. If you would like a receipt issued by us, please specify "receipt requested" in the notes section when ordering, and write your address and any notes. *Please keep it in a safe place as we cannot accept reissues. For inquiries regarding our products and how to use them, please contact us using the inquiry form. *Depending on the content of your inquiry, it may take some time to respond. *Please note that inquiries on Saturdays, Sundays, holidays, and New Year's holidays will be responded to the next business day.
Y2 Texture Co.,Ltd.
# UCF635 WinAoyama, 2-2-15 Minamiaoyama, Minato-ku, Tokyo, Japan
- About featured products
- The color and texture of the product may differ from the actual color depending on your monitor. Specifications, prices, and production of listed products may be subject to change or discontinuation. The displayed size may differ slightly from the actual product depending on the product.